COMPLT01 OpeningCOMPLT02 DescriptionCOMPLT03 Form of PaymentCOMPLT04 Previous ContactCOMPLT05 ResolutionCOMPLT06 Additional CommentsCOMPLT07 Records ProvidedCOMPLT08 Closing
This required section givesthe names of the individualwriting this letter and of thecompany from which the productor service was purchased.Press [Ctrl+F1] for moreinformation.This optional section enablesyou to describe the product orservice and explain why it wasunsatisfactory. Press[Ctrl+F1] for moreinformation.This optional section enablesyou to state the form ofpayment used when purchasingthe product or service.Press [Ctrl+F1] for moreinformation.This optional section enablesyou to state the name of thecompany representative withwhom you made contact andgive a brief description oftheir response to yourproblem. Press [Ctrl+F1] formore information.This optional section statesvarious forms of resolutionsto the problem. You may alsocompose your own problemresolution. Press [Ctrl+F1]for more information.This optional section enablesyou to include any additionalinformation regarding theproduct or service. Press[Ctrl+F1] for moreinformation.This optional section enablesyou to enclose any records orreceipts regarding the productor service you may have withthe letter. Press [Ctrl+F1]for more information.This required section stateshow long you will wait for aresponse from the company.You may also state the namesof persons who have copies orrecords regarding this letter.Press [Ctrl+F1] for moreinformation.
REQUIRED TRANSFER SECTIONCount Field 1 1 2 1 1 2TODATE
REQUIRED OPENING SECTION (SECTION 1 OF 8) [Optional - From address]
F
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M Account Number:
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: [Select either a product or service complaint.] [Product] I am writing this letter regarding a product I purchased from . [Service] I am writing this letter regarding a service I received from .
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This required section includes the names and addresses of the personwho is making the complaint, the company to which this letter willbe sent, the salutation, and an opening paragraph. Access theExpert Guide for more information.Enter an X to include the name and address of the person who ismaking the complaint.Enter the name of the person who is making the complaint or edit theinformation as desired. Press [F2] to select and paste a recordfrom the Address Manager.Enter the person's street address or edit the information asdesired.Enter the person's extended street address or edit the informationas desired.Enter the person's city or edit the information as desired.Enter the person's state/province or edit the information asdesired. Press [F8] to select a state from the selection box.Enter the person's zip/postal code or edit the information asdesired.Enter an X to include the person's country, if outside the UnitedStates.Enter the person's country or edit the information as desired.Enter an X to include an appropriate account number. Dependingon the situation, the person making the complaint may have anaccount with the company. This information may be helpful to thecompany.Enter the account number.Using the format MM/DD/YYYY, enter the date.Enter the personal title and full name of the contact person at thecompany to whom the letter is being sent. For example, "Ms. JanetL. Benson". Press [F2] to select and paste a record from theAddress Manager.Enter the contact person's employment title or edit the informationas desired. For example, "Supervisor" or "Manager".Enter the name of the company to which this letter is being sent oredit the information as desired. Press [F2] to select and paste arecord from the Address Manager.Enter the company's street address or edit the information asdesired.Enter the company's extended street address or edit the informationas desired.Enter the city in which the company is located or edit theinformation as desired.Enter the state/province in which the company is located or editthe information as desired. Press [F8] to select a state from theselection box.Enter the company's zip/postal code or edit the information asdesired.Enter an X to include the country in which the company is located,if outside the United States.Enter the country or edit the information as desired.Edit the salutation provided by the program or press [F8] forsuggestions. Note: If this field or the following name field isleft blank, it will not be printed.The program completes the contact person's title and name based on aprevious entry. You can modify this information without affectingearlier data.Enter an X if you purchased a product.Enter an X to select a program-supplied sentence to state where theproduct was purchased.The program completes the name of the company by transferring theinformation from a previous entry. You may modify this informationonly by returning to that section.Enter an X to compose your own opening paragraph.Use this space to describe the product.Enter an X if you received a service.Enter an X to select a program-supplied sentence to state whoperformed the service.Enter an X to compose your own opening paragraph.Use this space to describe the services received.
Dear
OPTIONAL DESCRIPTION OF PRODUCT/SERVICE SECTION (SECTION 2 OF 8) On ,
Enter an X to include a paragraph that describes the product orservice and explains why it was unsatisfactory. Access the ExpertGuide for more information.Enter an X to begin a descriptive paragraph with the date (forexample: "On August 21, 1992, ...").Using the format MM/DD/YYYY, enter the date on which the product waspurchased or service was provided.Use this space to describe the product or service and the reasonsfor your complaint.
OPTIONAL FORM OF PAYMENT SECTION (SECTION 3 OF 8) I paid for this by check Number Dated in cash by credit card [Card name] in the amount of $ . [Compose your own form of payment paragraph.]
Enter an X to include a paragraph that explains the method ofpayment and the amount paid. For example, "check" or "credit card".Enter an X to select a program-supplied sentence, rather than yourown customized sentence.The program completes this field by transferring information fromthe Opening section. You may modify the information by returning tothat section.Enter an X if the payment was made by check.Enter an X to include the number of the check used to make thepayment.Enter the number of the check.Enter an X to include the date the check was written.Using the format MM/DD/YYYY, enter the date the check was written.Enter an X if the payment was made in cash.Enter an X if the payment was made by credit card.Enter an X to include the name of the credit card.Enter the name of the credit card.Enter the amount paid for the service or product.Enter an X to compose your own paragraph regarding paymentinformation.Use this space to explain payment information.
OPTIONAL PREVIOUS CONTACT SECTION (SECTION 4 OF 8) I contacted on , and explained that the was unsatisfactory. [Compose your own previous contact paragraph.] [Briefly describe the response of the person contacted.] Failure to receive an appropriate response to this problem has prompted me to write directly to you.
Enter an X to include a paragraph that explains previous contactwith the company, the representative contacted, and the explanationgiven to the representative.Enter an X to select a program-supplied paragraph, rather than yourown customized paragraph. Complete this paragraph by explaining thedate contact was made with the company, the representativecontacted, and the explanation given to the representative.Enter the title and name of the representative contacted.Using the format MM/DD/YYYY, enter the date on which therepresentative was contacted.The program completes this field by transferring information fromthe Opening section. You may modify this information only byreturning to that section.Use this space to include additional information given to therepresentative.Enter an X to compose your own paragraph regarding previous contactwith a company representative.Use this space to include information given to the companyrepresentative.Enter an X to include a paragraph describing the response of thecompany representative.Use this space to describe the response of the companyrepresentative.Enter an X to include this sentence.
OPTIONAL RESOLUTION SECTION (SECTION 5 OF 8) Therefore, to resolve the problem, please [Service] refund the full cost of the service in the amount of $ . perform the service again at no charge. [Product] repair the product. If you are unable to repair the product, I would like a replacement product. If you are unable to replace or repair the product, I would like a full refund of the purchase price. send me a replacement product. If you are unable to send a replacement product, I would like you to repair the defective product. If you are unable to replace or repair the product, I would like a full refund of the purchase price. refund the full purchase price of $ . If you want to have the defective product returned to you, please make arrangements to pay the expenses of the return. [Compose your own problem resolution.] [Add an additional paragraph of your own if desired.]
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Enter an X to include a paragraph that explains how the problemshould be resolved.Enter an X to select a program-supplied paragraph, rather than yourown customized paragraph.The program selects this option if you indicated that this letter isregarding a service. You may modify this information only byreturning to the Opening section.Enter an X to request a refund of the services performed.The program completes the cost of the service by transferring theinformation from a previous entry. You may modify this informationonly by returning to that section.Enter an X to request the service be performed again at no charge.Enter an X to compose your own sentence explaining how the problemshould be resolved.Use this space to describe the proposed resolution.The program selects this option if you indicated that this letter isregarding a product. You may modify this information only byreturning to the Opening section.Enter an X to request that the product be repaired.Enter an X to request that the product be replaced if the company isunable (or unwilling) to repair the product.Enter an X to compose your own sentence that explains how theproblem should be resolved if the product is not repaired.Use this space to describe the proposed resolution.Enter an X to request a refund of the purchase price.Enter an X to request a replacement product.Enter an X to request that the defective product be repaired if thecompany is unable to send a replacement product.Enter an X to compose your own sentence that explains how theproblem should be resolved if the product is not repaired.Use this space to describe the proposed resolution.Enter an X to request a refund of the purchase price, if the companydoes not repair or replace the product.Enter an X to request a refund of the full purchase price of theproduct.The program completes the price of the product by transferring theinformation from a previous entry. You may modify this informationonly by returning to that section.Enter an X to compose your own sentence that explains how theproblem should be resolved.Use this space to describe the proposed resolution.Enter an X to include a sentence that requires the company to paythe cost of returning the product to the company.Enter an X to include your own paragraph that explains how theproblem should be resolved.Use this space to describe the proposed resolution.Enter an X to include an additional paragraph for furtherexplanation of how the problem should be resolved.Use this space to provide the additional explanation.
OPTIONAL ADDITIONAL COMMENTS SECTION (SECTION 6 OF 8) [If desired, compose your own paragraph with additional comments.] [If desired, compose an additional paragraph.]
Enter an X to compose a paragraph of additional comments.Use this space to include any additional comments.Enter an X to compose a second paragraph of additional comments.
OPTIONAL RECORDS PROVIDED SECTION (SECTION 7 OF 8) Enclosed are copies of my records, including
Enter an X if copies of records will be enclosed. For example,charge slips or repair bills.Use this space to list the records included with the complaint. Forexample, charge slips, repair bills or previous correspondence.
REQUIRED CLOSING SECTION (SECTION 8 OF 8) I look forward to hearing from you soon regarding my problem, and will wait days before seeking further assistance. [Compose your own closing paragraph] If you have questions or need additional information, please contact me at the address given above. I can also be contacted by phone at extension or extension . A fax can be sent to . [Optional enclosure and carbon copy lines]
This required section provides for a closing paragraph. A closingparagraph should state how much time will be given before furtheraction will be taken and also advises the company on how to contactyou.Enter an X to select a program-supplied sentence that requests thecompany's response within a certain number of days.Enter a reasonable number of days (usually between "10" and "20")that you will wait before taking further action.Enter an X to include your own closing paragraph.Use this space to close the letter and request a response.Enter an X to request that you be contacted by mail and/or phone.Enter an X to include phone numbers where you can be reached.Enter an X to include a phone number at which you can be reachedduring non-business hours.Enter a non-business phone or edit the information as desired.Enter an X to include a phone extension number.Enter a phone extension number or edit the information as desired.Enter an X to include a phone number at which you can be reachedduring business hours.Enter a business phone number or edit the information as desired.Enter an X to include a phone extension number.Enter a phone extension number or edit the information as desired.Enter an X to include a facsimile number.Enter a facsimile number or edit the information as desired.Edit the complimentary closing, or press [F8] to select anotherclosing from the selection box.The program completes the name by transferring the information froma previous entry. If desired, you may modify this informationwithout affecting earlier data.Enter an X to include a listing of attachments, enclosures, orpersons to whom copies of the letter are being sent.Use this space to enter information regarding enclosures or copies.Press [F8] to select a closing from the selection box. For example,"Enclosure" or "Copy To".Use this space to enter corresponding information. For example, adescription of the enclosure(s) or the name of a party receiving acopy.
Sincerely,
ADDR3
Account Number:
TOADDR
I am writing this letter regarding a product I purchased from
BFREE6
I am writing this letter regarding a service I received from
BFREE6
BFREE6
I paid for this
by check
, number
, dated
in cash
by credit card,
in the amount of
BFREE6
I contacted
, and explained that the
was unsatisfactory.
BFREE6
BFREE6
BFREE6
Failure to receive an appropriate response to this problem has
prompted me to write directly to you.
Therefore, to resolve the problem, please
refund the full cost of the service in the amount of
perform the service again at no charge.
repair the product.
If you are unable to repair the product, I would like a
replacement product.
If you are unable to replace or repair the product, I
would like a full refund of the purchase price.
send me a replacement product.
If you are unable to send a replacement product, I would
like you to repair the defective product.
If you are unable to replace or repair the product, I
would like a full refund of the purchase price.
refund the full purchase price of
If you want to have the defective product returned to you,
please make arrangements to pay the expenses of the return.
BFREE6
BFREE6
BFREE6
BFREE6
Enclosed are copies of my records, including
BFREE6
I look forward to hearing from you soon regarding my problem, and will
days before seeking further assistance.
BFREE6
If you have questions or need additional information, please contact
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